Refund and Returns Policy

Our refund policy lasts 30 days after placing the order. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Cancellation
We accept the cancellation of the order before the product is shipped or product. If the order is canceled, you will be fully refunded. We can not cancel the order if the product is already shipped.

Returns (if applicable)
We accept returns on products. Customers have the right to request the return within 14 days of receipt.
To be eligible for a return, your article must be unused and in the same condition that you received it. It must be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Return shipping costs are paid by the buyer. 

Returns (if applicable)
In the event ships for free, customer will be informed of the return shipment cost (estimates may be given based on the our own costs in shipping to customers)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email informing you that we have received your returned item. We also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or to your original payment method, within a given period.

Late repayment or missing (if applicable)
If you have not received a refund, first check your bank account.
Then contact your credit card company, it may take some time before your refund officially released. Then, contact your bank. There is often a bit of processing time before a refund is posted.

Need help?

Contact us at support@zehrine.us for questions related to refunds and returns.